| Abstract: The escalating adoption of patient-centric care paradigms and
software-driven technologies within healthcare institutions signifies a departure
from conventional methodologies. Current strategies for acquiring patient
information prioritize understanding individuals' perspectives and experiences
with their health conditions. In response, production engineering has embarked
on rigorous research and methodological development, aiming to leverage this
data for transformative innovations in healthcare provision. This study introduces
a preliminary framework facilitating the seamless integration of health
management and process mining methodologies, with a primary emphasis on
elevating healthcare quality. Conducting a meticulous systematic literature
review and content analysis, this research scrutinized 608 scientific works
identified through strategic keyword combinations. The ensuing analysis
categorized 148 articles based on predefined inclusion and exclusion criteria.
Following the systematic review, 73 articles pertinent to the research topic were
identified, with 18 articles meeting the established content analysis criteria. This
comprehensive process not only revealed pivotal references but also identified
existing gaps in the field, providing an opportunity to delve into patient-centered
care and assess the level of care provision. The preliminary framework developed
herein is designed to offer a systematic approach for evaluating health systems,
with a specific focus on identifying areas for enhancement in healthcare service
delivery. Serving as a foundational step, this preliminary framework lays the
groundwork for the critical evaluation of health systems and the identification of
aspects necessitating improvement throughout the provision of healthcare
services. |